Legal

Cancellation & Refund Policy

Clear, fair rules for changing your plans.

Last updated: July 2026

1. Property visits

Scheduled property visits can be cancelled or rescheduled free of charge at any time. If you can't make a visit, just message our team on WhatsApp — we'll rearrange it.

2. Daily stays & serviced homes

Cancellations made more than 48 hours before check-in receive a full refund. Cancellations within 48 hours of check-in are refunded 50% of the booking amount. No-shows and cancellations after check-in time are non-refundable. Date changes are free once, subject to availability.

3. Monthly rentals

Before an agreement is signed, reservation requests can be withdrawn at no cost. After a rental agreement is signed, notice periods and deposit terms in the agreement apply.

4. Home services

Service bookings (cleaning, maintenance, staff visits and similar) can be cancelled free of charge up to 12 hours before the scheduled slot. Cancellations within 12 hours may attract a visit fee if a professional has already been assigned or dispatched.

5. Subscriptions & recurring services

Recurring services (such as monthly cleaning or property care plans) can be paused or cancelled with 7 days' notice before the next billing cycle.

6. Cancellations by Cidamaa

If we must cancel a confirmed booking (for example, a property becomes unavailable), we will offer you an equivalent alternative first, or a 100% refund — your choice.

7. Refund processing

Approved refunds are returned to the original payment method within 5–7 business days. Payment gateway fees, where non-recoverable, may be deducted where permitted by law.

8. Exceptional circumstances

For medical emergencies, bereavement or events beyond your control, contact us — we handle these case by case and fairly, and may waive fees at our discretion.

9. How to cancel

Message us on WhatsApp or use the Contact page with your booking reference. Cancellation is effective from the time we receive your message.